Terms and Conditions

Welcome to Frenchgate Cafe! These Terms and Conditions govern your use of our services and premises. By visiting our cafe, ordering food, or using our services, you agree to be bound by these terms. Please read them carefully.

1. About Frenchgate Cafe

Frenchgate Cafe is an independent family-owned cafe located at 24-26 French Gate, Doncaster DN1 1QQ, operating within the Frenchgate Shopping Centre. We are committed to providing quality food, excellent service, and a welcoming atmosphere for all our customers.

2. Use of Our Premises

Opening Hours and Access

• Opening Hours: Monday to Saturday 07:30 - 17:00 (Closed Sundays)
• We reserve the right to alter opening hours during holidays or special circumstances
• Entry to our cafe is subject to availability and our right to refuse service
• Children must be supervised by adults at all times

Conduct on Premises

• Customers must behave respectfully towards staff and other patrons
• We maintain a zero-tolerance policy for abusive, threatening, or discriminatory behavior
• Smoking and vaping are strictly prohibited inside the cafe
• We reserve the right to refuse service or ask customers to leave if these standards are not met
• Customers are responsible for any damage they cause to our property

3. Food Service and Orders

Menu and Availability

• Menu items are subject to availability and may change without notice
• Prices are displayed and may be subject to change
• We aim to accommodate dietary requirements where possible but cannot guarantee allergen-free environments
• Special dietary requests should be discussed with staff before ordering

Food Safety and Allergies

• Customers with severe allergies dine at their own risk
• We follow food safety regulations and maintain high hygiene standards
• Any food safety concerns should be reported to staff immediately

4. Payment Terms

Payment Methods

• We accept cash and major debit/credit cards
• Payment is required before or upon receipt of food and drinks
• We do not operate a credit system or accept cheques
• Card payments are processed through secure terminals

Pricing and Receipts

• All prices include VAT where applicable
• Receipts are available upon request
• We reserve the right to correct pricing errors
• No refunds on consumed food unless there are legitimate quality issues

5. Cancellations and Refunds

• Orders can be cancelled before preparation begins
• Refunds will be provided for incorrect orders or food quality issues
• Complaints about food must be raised before leaving the premises
• Refunds will be processed using the original payment method where possible
• We reserve the right to investigate refund requests

6. Health and Safety

Customer Safety

• Customers use our premises at their own risk
• Please report any hazards or accidents to staff immediately
• Hot food and drinks will be served at high temperatures - please take care
• Children must be supervised around hot surfaces and equipment

CCTV and Security

• CCTV cameras operate for security purposes in public areas
• Personal belongings are left at customers' own risk
• We are not responsible for theft or loss of personal items

7. Liability and Insurance

Our Liability

• Our liability is limited to the cost of the food and drink purchased
• We maintain appropriate public liability insurance
• We are not liable for indirect or consequential losses
• Nothing in these terms excludes our liability for death or personal injury caused by negligence

Customer Responsibility

• Customers are responsible for their personal belongings
• Customers must compensate us for any damage they cause
• Customers with medical conditions dine at their own risk

8. Intellectual Property

• All recipes, branding, and business methods are our intellectual property
• Customers may not reproduce our menu or promotional materials
• Photography for personal use is permitted; commercial photography requires permission
• Our business name and logo are protected trademarks

9. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. This includes:

• CCTV footage for security purposes
• Contact details if provided for orders or feedback
• Payment processing information

For full details, please see our Privacy Policy.

10. Complaints and Feedback

We value customer feedback and aim to resolve any issues promptly:

• Complaints should be raised with staff during your visit when possible
• Written complaints can be submitted via email or in person
• We will investigate all legitimate complaints fairly
• Positive feedback is also welcomed and appreciated

11. Special Events and Bookings

• Large group bookings may be available by arrangement
• Special event terms may apply for parties or functions
• Deposits may be required for large bookings
• Cancellation policies will be clearly stated for events

12. Force Majeure

We are not liable for failure to provide services due to circumstances beyond our control, including but not limited to:

• Natural disasters, extreme weather, or emergencies
• Government regulations or public health requirements
• Utility failures or supply chain disruptions
• Shopping centre closures or restrictions

13. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any changes. Significant changes will be communicated through appropriate means.

14. Governing Law

These Terms and Conditions are governed by English law and subject to the jurisdiction of English courts. Any disputes will be resolved through English legal processes.

15. Contact Information

If you have questions about these Terms and Conditions or need to discuss any issues, please contact us: