Privacy Policy

At Frenchgate Cafe, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our cafe or interact with our services.

1. Who We Are

Frenchgate Cafe is an independent family-owned cafe located at 24-26 French Gate, Doncaster DN1 1QQ. We have been proudly serving the Doncaster community with traditional British food and friendly service for many years.

2. Information We Collect

As a small independent cafe, we collect minimal personal information, and only what is necessary to provide our services:

Information Collected Directly:

• Contact Information: If you provide us with your name, phone number, or email address for reservations, special orders, or feedback
• Payment Information: We process card payments through secure payment terminals. We do not store your payment card details
• Feedback and Reviews: Any comments, suggestions, or reviews you share with us directly

Information Collected Automatically:

• CCTV Footage: For security purposes, we operate CCTV cameras in public areas of our cafe (not in private areas like toilets)
• Website Usage: If you visit our website, we may collect basic information about your visit through standard web technologies

3. How We Use Your Information

We use your personal information only for legitimate business purposes:

• To provide you with food and beverage services
• To process payments for your orders
• To respond to your inquiries or feedback
• To ensure the security and safety of our premises and customers
• To comply with legal obligations (such as food safety requirements)
• To improve our services based on customer feedback

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

• Payment Processing: We share payment information with our secure payment processor to complete transactions
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Service Providers: We may share information with trusted suppliers who help us operate our business (such as our accountant or IT support), who are bound by confidentiality agreements

5. Data Security

We take appropriate measures to protect your personal information:

• Physical security measures to protect paper records and computer systems
• Secure payment processing through certified payment terminals
• Limited access to personal information on a need-to-know basis
• Regular deletion of unnecessary personal data
• CCTV footage is stored securely and deleted after a reasonable period

6. Data Retention

We keep your personal information only as long as necessary:

• Contact Information: Deleted when no longer needed for the purpose it was collected
• Payment Records: Kept for accounting and tax purposes as required by law (typically 6 years)
• CCTV Footage: Automatically deleted after 30 days unless needed for security or legal purposes
• Feedback: Kept for business improvement purposes until no longer relevant

7. Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: You can ask us what personal information we hold about you
• Correction: You can ask us to correct any inaccurate information
• Deletion: You can ask us to delete your personal information in certain circumstances
• Restriction: You can ask us to limit how we use your information
• Objection: You can object to certain uses of your information
• Complaint: You can complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data

8. Third-Party Services

We may use third-party services that have their own privacy policies:

• Review Platforms: Customer reviews on TripAdvisor, Google, etc. are governed by their respective privacy policies
• Payment Processors: Card payments are processed by certified payment service providers with their own security measures
• Website Services: Our website may use standard web technologies for functionality and security

9. Children's Privacy

Our cafe welcomes families with children. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child inappropriately, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to customers through appropriate means (such as notices in our cafe or on our website).

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:

12. Regulatory Information

If you're not satisfied with our response to any privacy concern, you have the right to contact the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113